Bureau of Automotive Repair

California State Department of Consumer Affairs

Receives and investigates complaints related to automobile repair services or smog inspection in California.

Description:

Receives and investigates complaints related to automotive repair services or smog inspection in California, whether dealer or technician is licensed or not. Phone the toll-free number for a complaint form that should be returned with photocopies of all bills, contracts and correspondence. Program Representatives look for violations of law and fraud, and attempt to mediate satisfactory settlement where no laws have been violated. BAR Licensing Division receives and processes complete applications on applicants who meet all requirements.

Location

Public Transit:

Not necessary for service.

Service Options

Languages Spoken:

AT&T Language Line

Accessibility Options:

Wheelchair

Services

Fees:

No charge for information or complaint mediation. Various license fees: Automotive Repair Dealer $200, Smog Check Station $100, Brake or Lamp Station $10, Smog Check Technician $20 ($65 exam fee paid to exam contractor) and Brake or Lamp Adjuster $10. Cash, checks and money orders accepted.

Eligibility:

Various license requirements for Automotive Repair Dealers, Smog Check Stations, Brake and Lamp Stations, Smog Check Technicians and Brake and Lamp Adjusters

How to Apply:

Call toll-free number for complaint form or license application. Information also available through BAR website.

Service Wait Estimate:

Varies.

Service Areas:

Alameda County
Contra Costa County
Marin County
San Francisco County
San Mateo County
Santa Clara County
Statewide