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Consumer Information Center (CIC)


Consumer Information Center (CIC)

California State Department of Consumer Affairs

Acts as a clearinghouse for consumer complaints and inquiries and guides consumers through procedures and resolve problems.


Promotes and protects the interests of California consumers who run the risk of encountering consumer-related problems when buying products or services. Consumer Affairs operates a toll-free telephone line through its Consumer Information Center (CIC) that answers questions such as how to retire old cars, solve landlord/tenant problems, file a complaint against an auto mechanic, or apply for a cosmetology license. Provides consumers with general advice about the steps to take when conducting business in the marketplace, what to watch out for and how to protect themselves. Assists with filing a complaint and helps in finding alternative sources for complaint resolution. Consumers may request informational pamphlets, brochures, licensing applications, and complaint forms through a live agent. Those who want faxed publications can access the automated ""fax back"" publication library for a copy within a 24-hour turnaround time. Consumers who are required to have their vehicle's smog inspection done at a Test Only Center can access an automated Zip Code Locater service to locate up to three Test Only Centers in their area. CIC provides telephone translation services in 177 languages for consumer and licensee inquiries.


Public Transit:

Not necessary for service.
1625 North Market Blvd., N112, Sacramento, CA 95833 38.647277 -121.499058 Government

Service Options

Languages Spoken:

  • AT&T Language Line
  • Spanish



None to the consumer.


Consumers, professional license holders



How to Apply:

Call for information or consult website.

Service Wait Estimate:


Service Areas:

  • Alameda County
  • Contra Costa County
  • Marin County
  • San Francisco County
  • San Mateo County
  • Santa Clara County
  • Statewide