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Consumer Hotline

Other

Consumer Hotline

California State Department of Insurance

Receives complaints and questions regarding insurance claims, underwriting and rates.

Description:

Receives requests for assistance and questions regarding claims, underwriting and rates for property, life/disability and casualty insurance (such as automobile, homeowners, business and title insurance). Accepts problems regarding cancellations, mid-term changes in policies and rates that are thought to be excessive or discriminatory. Inquiries may be made by phone or in writing.

Location

Public Transit:

Not necessary for service.
300 South Spring Street, 9th Floor. South Tower, Los Angeles, CA 90013 34.0478161 -118.2497843 Other

Service Options

Languages Spoken:

  • Interpreter

Services

Fees:

None.

Audience:

California residents, especially economically disadvantaged insurance consumers and senior citizens

Eligibility:

None

How to Apply:

Apply by phone or mail for a request for assistance form.

Service Areas:

  • Alameda County
  • Contra Costa County
  • Marin County
  • San Francisco County
  • San Mateo County
  • Santa Clara County
  • Statewide