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California Telephone Access Program (CTAP)

Human Services

California Telephone Access Program (CTAP)

Provides customized phone equipment and services for persons with disabilities.


Provides free specialized telephone and telecommunications equipment and services for people with mobility, vision, speech, cognitive or hearing impairments. The program loans TTYs and other equipment to residential telephone subscribers, small businesses, nonprofit organizations, schools and state agencies. All equipment is available to residents of California who qualify. Other equipment might include amplifiers, speakerphones, remote control telephones, etc.


Public Transit:

AC TRANSIT, BART: 19th Street Station.
1970 Broadway, Suite 650, Oakland, CA 94612 37.8086923 -122.2682996 Human Services

Service Options

Languages Spoken:

  • American Sign Language
  • Cantonese
  • Hmong
  • Mandarin
  • Spanish





Hard of hearing, deaf, visually impaired, speech impaired and physically disabled persons, persons with cognitive disabilities


Medical certification of disability

How to Apply:

Walk in or apply by phone. Medical certification of disability required with an application.

Service Wait Estimate:

1-3 weeks.

Service Areas:

  • Alameda County
  • Contra Costa County
  • Marin County
  • San Francisco County
  • San Mateo County
  • Santa Clara County
  • Statewide