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Aging and Adult Services

Human Services

Aging and Adult Services

San Mateo County Health System

Provides a continuum of services for frail, older adults or adults with chronically disabling illnesses.


Provides a continuum of services for older adults and adults with disabilities. Centralized Intake serves as the single point of entry to adult services within Aging and Adult Services and provides referrals to community-based social support programs. Adult Protective Services is a function of Centralized Intake. The TIES Line, a 24-hour toll-free telephone line, receives reports of suspected dependent adult and older adult abuse and neglect. The Centralized Intake Unit, which consists of a multi-disciplinary staff of social workers, public health nurses and deputy public guardians, conducts comprehensive assessments of the client and the allegations, provides information and referral, access and advocacy to county-operated and/or community-based programs as part of the service plan that is developed. Centralized Intake has a 24-Hour Response Program. A social worker receives telephone calls from the community, assesses the client-related matter over the telephone, makes a home visit if appropriate, and may provide short-term emergency protection such as shelter, food, or protective supervision until a long-term plan is developed by an assigned case manager. The Centralized Intake's Representative Payee Program serves individuals who are not conserved, but who need assistance in managing their public benefits. In-Home Supportive Services provides assistance with personal and domestic services for financially-eligible older adults, individuals who are blind and disabled, and children who, without these services, would be unable to remain safely in their homes. Public Guardianship/Conservatorship, appointed by and under the authority and direction of the Superior Court, assists frail elderly individuals and persons with substantial physical and/or mental disabilities who are unable to provide for their own personal needs, manage their financial resources, or resist fraud and undue influence. Multipurpose Senior Services Program (MSSP) is a comprehensive case management program that serves persons age 65 or over who need nursing home level care and are currently eligible for Medi-Cal with no share of cost. The goal of the program is to arrange for and monitor the use of community services to prevent premature placement. The AIDS Case Management Program provides comprehensive home and community-based services to persons with AIDS or symptomatic HIV. The program uses an interdisciplinary core case management team consisting of a nurse case manager and a social work case manager working with the client to determine needed services. The Area Agency on Aging (650-573-2700) administers funding for a variety of programs, advocates on behalf of older persons and provides long-range planning, coordination, and program development for programs and services for older adults. The New Beginning Coalition (650-573-3527) is a broad-based group of providers and consumers that works in partnership with Aging and Adult Services and other organizations to improve the quality of life of older persons and adults with disabilities. Other programs include the Commission on Aging and the Commission on Disabilities (described separately).


Public Transit:

SAMTRANS stops within 1 block, CALTRAIN within 6 blocks.
225 - 37th Avenue, San Mateo, CA 94403 37.5314294 -122.3006094 Human Services

Service Options

Languages Spoken:

  • Arabic
  • Aramaic
  • Cantonese
  • Mandarin
  • Polish
  • Russian
  • Spanish
  • Tagalog
  • Taiwanese
  • Vietnamese

Accessibility Options:

  • Disabled Parking
  • Disabled Restroom
  • Elevator
  • Ramp
  • Wheelchair



Vary according to income for fee-based services. No charge for information. Medi-Cal accepted.


Adults with disabilities age 18 or over and older adults age 60 or over


Resident of San Mateo County

How to Apply:

Walk in or apply by phone or mail.

Service Wait Estimate:

Varies according to service.

Service Areas:

  • San Mateo County